Guest Services Support (Hospitality, Remote)
Enjoy helping people and creating smooth guest experiences? Join us in a support role where you’ll assist with online bookings, questions, and guest feedback — all remotely. Great for those with hospitality or customer service backgrounds.
What You’ll Be Doing:
- Chat with guests online — WhatsApp, email, or in-platform
- Help with booking changes, check-in/check-out requests
- Answer general questions about locations, amenities, etc.
- Handle simple complaints or escalate complex issues
- Track and log guest feedback
- Coordinate with on-site teams for urgent matters
- Send reminders or instructions before check-ins
- Update guest booking notes in the system
- Provide polite, warm communication in writing
- Assist the operations team with support ticket updates
What We’re Looking For:
- Strong written English and professional tone
- Able to reply promptly and patiently
- Hospitality, front desk, or customer service experience
- Comfortable using chat platforms and internal tools
- Friendly and solutions-focused attitude
- Can work during peak or weekend hours (if needed)
- Experience with booking platforms (Airbnb, Booking.com is a plus)
- Calm under pressure when handling complaints
- Reliable and self-managed during shifts
- Enjoys helping people and solving small problems
Guest Services Support
Workplace
- Remote
Location
- Singapore Only
Job type
- Part Time
- Full Time
Pay
- SGD $10 – $13/hour
- Approx. $80–$110/day
